SaladO is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with SaladO through our website, cloud kitchens, cafes, franchise outlets, and subscription services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. This includes:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and delivery address provided during order placement or subscription sign-up.
  • Payment Information: Billing details and payment card information for processing transactions securely.
  • Account Information: Login credentials, profile preferences, and order history for registered users.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system, and device identifiers when you visit our website or use our mobile app.
  • Usage Data: Pages visited, time spent on the site, and other browsing behavior to enhance user experience.
  • Location Data: General location information for delivery services or personalized recommendations, if location services are enabled.

2. How We Use Your Information

We use the information collected for various purposes, including:

2.1 Service Delivery

  • Processing orders and ensuring accurate and timely delivery.
  • Managing subscription plans and personalizing meal preferences.
  • Facilitating in-store services at SaladO cafes.

2.2 Customer Support

  • Responding to inquiries, complaints, and feedback.
  • Providing order updates, delivery notifications, and account-related communications.

2.3 Marketing and Promotions

  • Sending newsletters, promotional offers, and updates about new products or services (with your consent).
  • Analyzing customer trends and preferences to create tailored marketing campaigns.

2.4 Operational Improvement

  • Enhancing website functionality, user experience, and service efficiency.
  • Monitoring and analyzing usage patterns for quality assurance.

2.5 Legal Compliance

  • Complying with applicable laws, regulations, and legal obligations.
  • Preventing fraud, unauthorized access, and other illegal activities.

3. Sharing Your Information

We may share your information with trusted third parties in specific scenarios:

3.1 Service Providers

  • Payment processors, delivery partners, and technical support teams to facilitate operations.
  • Marketing agencies and analytics providers to enhance promotional efforts.

3.2 Franchisees

  • Sharing relevant customer information with franchise-managed outlets for order processing and customer service.

3.3 Legal Obligations

  • Disclosing information if required by law or to protect SaladO’s legal rights.

3.4 Business Transfers

  • In the event of a merger, acquisition, or sale of SaladO’s assets, customer information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These tools help us:

  • Remember your preferences and past orders.
  • Analyze website traffic and improve site performance.
  • Provide personalized recommendations and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain website functionalities.

5. Data Security

We implement robust security measures to protect your information from unauthorized access, loss, or misuse. These include:

  • Encrypted transactions for payment processing.
  • Secure servers and firewalls to safeguard personal data.
  • Regular audits and updates to ensure compliance with security standards.

While we strive to protect your information, no system is entirely foolproof, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After this period, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights concerning your personal information:

7.1 Access and Correction

  • Request access to your personal information and correct inaccuracies.

7.2 Deletion

  • Request the deletion of your data, subject to legal and operational obligations.

7.3 Opt-Out

  • Opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting customer support.

7.4 Data Portability

  • Request a copy of your personal data in a portable format where feasible.

To exercise these rights, please contact us at info@salado.in.

8. Third-Party Links

Our website and app may contain links to third-party websites. SaladO is not responsible for the privacy practices of these external sites, and we encourage you to review their policies before providing personal information.

9. Children’s Privacy

SaladO’s services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being collected, it will be promptly deleted.

10. Updates to This Policy

SaladO reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

  • Email: info@salado.in
  • Phone: +91 99232 43220
  • Address: Basement shop No. L12 & 13, Tilakwadi Corner, SaladO Head Office, Near, Rajiv Gandhi Bhavan Road, below MI service center, Nashik, Maharashtra 422002

We value your trust and are committed to ensuring your privacy is respected and protected. Thank you for choosing SaladO!